Registration limits & waitlist

With our system, you have the option to set registration limits for your event or club, which can be based on the total number of participants, as well as categories, divisions, gender, team, or a combination of each. You can also enable a waitlist to keep collecting registrations after you've hit your limits.

To access the settings for managing your registration limits/waitlist, you need to first create a registration form. You can find these settings under "Step 3: Division Information" ("Step 3: Membership Types" if a membership page).

Below is what the interface to manage your limits and waitlists looks like (note: In case you clicked on the "gear" icon located to the right of a particular division, please make sure to switch to the "Cap/Waitlist" tab).

Settings

Combine categories If you have set up different categories, but wish to have the registration limit apply to all categories combined, you can do so by setting the limit to the total number of registrations allowed across all categories.

Combine genders If you allow different genders to register, but wish to have the registration limit apply to all genders combined, you can do so by setting the limit to the total number of registrations allowed across all genders.

Cap by division If you want the registration limit to apply to all registrants within a specific division.

Cap by team If you want the registration limit to apply to registrants on specific teams within a particular division, such as allowing only three registrants per team.

Enable waitlist If you want to continue collecting registrations after your registration limits have been reached. No charge to be on waitlist: There are no registration fees charged to registrants on the waitlist. Only when they are taken off the waitlist will they receive a link to make a payment. Charge to be on waitlist: To join the waitlist, the registrant is charged the registration fee. If they are later removed from the waitlist, they will receive an email notification, but no further action is required on their part. Any necessary refunds must be processed manually; for more information on how to submit a refund. Additional Settings: Below is what the additional settings popup looks like. Within this additional settings popup there are the following settings: Automatically take registrants off waitlist (when space become available): If a registrant was placed on the waitlist due to the unavailability of space, they will be removed from the waitlist once space becomes available. Expiry time for registrant to accept (when automatically taken off waitlist): It is recommended to set an expiry time for a registrant to accept being removed from the waitlist. This ensures that the next waitlisted registrant in line has an opportunity to register if the previous registrant declines or fails to respond to their invitation to be removed from the waitlist. Expiry time for registrant to accept (when manually taken off waitlist by an admin): It is recommended to set an expiry time for a registrant to accept being removed from the waitlist. This ensures that the next waitlisted registrant in line has an opportunity to register if the previous registrant declines or fails to respond to their invitation to be removed from the waitlist. Disable waitlist removal on: This option enables you to deactivate all waitlist invitations after a specified date. Rename to: You have the flexibility to rename the waitlist option according to your preference. Custom messages: You have the ability to configure personalized messages that are sent to waitlisted registrants.

Cap # This is the textbox where you can enter the registration limit.